COVID-19 cancellation policy

Find out more about COVID-19 situation in Croatia

Cancellation policy & payment terms in times of COVID-19

We are all witnessing a strong disruption across all levels of doing business. Certainly, the yacht charter industry has been affected as well, and it’s adapting.

So, let us start by a big THANK YOU to all our clients and partners in yacht charter business.Thank you for your understanding and patience in challenging times last year.

 
Special thanks to our clients who accepted the system of ‘vouchers’ or ‘credit notes’ for charters that could not have been used because of special COVID-19 measures that took place in time of their charter. We will sail again soon enough!
Also, special thanks to those few charter partners who accepted to return full refund to our clients. 

OUR BOOKINGS ARE SAFE

For the new season 2021, together with our yacht charter partners, owners and charter management companies we have prepared new, more flexible terms regarding the cancellation policy and payment dynamics. 


Due to corona virus disruption, we have:

Updated cancellation policy

Your bookings are safe, if you cannot make it due to COVID-19, you can postpone your charter. Read more….

Changed payment dynamics

The amount needed to confirm the reservation has lowered significantly. Read more….

Enabled flexible booking options

Some yacht owners and fleet operators introduced 'FLEX' packages enabling full refund in case you cannot come due to COVID-19 measures. Read more…

Reinforced Safety & Health measures

Yacht charter fleet operators introduced highly protective measures concerning health and safety, cleaning and disinfection, check-in and check-out procedure and more… Read more…

 



Updated cancellation policy 
*the most important thing is to read the particular cancellation policy of the yacht you plan to book. Our agents will provide the details on each particular yacht, as cancellation & payment terms might be slightly different from yacht to yacht.


Almost all yachts will offer a possibility of ‘voucher’ or ‘credit note’ in case of following ‘measures’ taking place at a time of their charter:
-    Guests must go to quarantine 7 days or more after their return to homeland despite the negative PCR test
-    Red flag on the country where you plan to sail (Croatia, Greece, or wherever you chartered)
-    Closed borders in the country of origin (if the carrier of the booking ‘the Client’ is coming from a country which has blocked their citizens from travelling)


Changed payment dynamics
Most yachts and charter fleet operators now offer reservations for less than 50% as it used to be. The amount needed to confirm the booking is from 20% to 30% of the charter price, and payment dynamics are more flexible, most companies offering to receive the remaining amount one month before your charter.

 

Flexible payment options
A great number of yacht owners and/or charter fleet operators introduced ‘FLEX’ options, now offering a complete security for a reasonable fee. By paying this additional, relatively small, ‘FLEX fee’ you can cancel your booking for whatever the reason, and receive back a full refund.
*Again, each yacht has its own particular cancellation terms and conditions. Our agents will be happy to send and discuss particular details of each yacht’s policy. It is important that you be acquainted with the exact terms and conditions of that particular yacht you want to book.

 

Safety & Health measures
Yacht owners and management companies adopted more strict measures concerning hygiene.
All yachts are disinfected after cleaning. Use of ozone disinfection technique is growing, especially on luxurious yachts.
All yachts are ventilated prior to guest’s arrival.
Protective and social distancing measures in the base, during check-in and check-out. Only one person from the whole crew should do the whole procedure at the base.
 

 

 

 

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